Have you had an accident in the past 3 years?
Was the accident your fault?
Did you lose earnings as a result of your accident?
We’ve listed below the most common questions we are frequently asked, but if we haven’t answered your question here, contact us on
Can I make a claim?
Trying to work out if you have a claim can be tough. Some of the details can be hard to measure – like who was at fault or how serious is your injury? But don’t worry, you’re not alone. To help, we have put together this handy guide to help get you started.
Any injury you want to claim for needs to have happened in the last three years (there are some exceptions, which we talk about below) and needs to have been caused at least partly by someone else.
There aren’t any strict rules on what kind of accident you can claim for, nor how serious has to be. Even a small injury can end in real losses.
It is important that we have some medical evidence for your claim. This can be provided by the doctor who treated you, so make sure you see a doctor as soon as you can.
Witness statements or photos can also be really helpful. We appreciate that this may be the last thing on your mind when you have had an accident, but if you can get someone to help you with it as early as possible it could help your claim in the future.
If you are unsure about any of the above, the best way to get friendly, free advice is to speak to our legally trained advisors. They’ll be able to help you decide whether you are eligible to make a claim.
Does it matter what type of injury I have?
No matter what your injury type or how serious it was, as long as the accident was at least partly someone else’s fault, you may be able to claim compensation. You can even make a claim if your injury happened outside the UK.
The most common claims are for accidents at work or on the road. However, we can also help with other types of claim if you have been injured due to someone else’s negligence.
To talk about your injury and see whether you’re able to claim, the best way is to pick up the phone and get in touch on
Are there any exceptions?
To make a claim, the accident must have happened in the last three years, and must have been at least partly someone else’s fault. However, there are a few exceptions to this rule. For example, if the victim is a child, the 3 year period runs from the date of their 18th birthday rather than from the date of the accident.* Our legally trained advisors have helped thousands of people find out if they’re eligible to claim so don’t hesitate to get in touch if you are unsure.
*England and Wales
Why should I make a compensation claim?
If you have experienced pain, had to pay for treatment costs or lost some of your earnings because of time off work a claim for compensation could really help you.
A compensation claim can help with any financial problems caused by the injury and help you get back on your feet. It can also stop others from being injured in the same way in the future due to preventative measures being put in place.
What will people think of me for claiming?
If you’ve been injured by someone else, there’s no reason to feel bad about making a claim and it’s actually more common than you might think. Thousands of claims are made in the UK each year, each on helping someone who has suffered through no fault of their own.
Also, claiming is not just about compensation – your claim will help people to recognise the cause of your injury, so it could stop the same thing from happening again.
There is no reason for you to suffer in silence, nor would anyone expect you to – and your friends and family in particular will not want you to lose out because of someone else’s lack of care. And if you don’t want anyone to know about your claim, you don’t have to worry because we keep all claims confidential.
Should I be concerned about the ‘compensation culture’?
Facts & Figures
Approximately 2.5 million accidents which are eligible for a claim happen in the UK each year (Citizens Advice Bureau, ROSPA, H&S Exec)
Around 43% of accident sufferers are unable to work as a result of their accident (independent research 2010 on 1000 accident victims)
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