Privacy policy

In this Policy we use the terms “we”, “us”, and “our” (and other similar terms) to refer to Law Together LLP; we act as a data controller responsible for your personal data.

Law Together LLP is part of the group of companies owned by NAHL Group plc (company number 08996352) (NAHL Group). The compliance team at National Accident Helpline (a member of the NAHL Group) is responsible for overseeing this privacy policy and will deal with any questions or requests relating to your personal data that you may in relation to this privacy  policy.

Underdog is a trading name of Law Together LLP, a limited liability partnership registered in England & Wales (company number OC418072). Our registered office is: 11th Floor, Trafford House, Chester Road, Stretford, Manchester, United Kingdom, M32 0RS. We are authorised and regulated by the Solicitors Regulation Authority (SRA), number: 659487.

When a call is made in response to marketing under the Underdog brand, it will be answered by National Accident Helpline, company within the NAHL Group. They may, with your consent, pass your data to a panel  solicitor so that they can advise you further about your personal injury claim. If you change your mind about pursuing your claim and do not wish us to share your information please let us know as soon as possible. Any data or information you provide to the National Accident Helpline will be handled in accordance with that company’s  own Privacy Policy.

This privacy statement tells you what to expect when we collect your personal information. We'll explain what data we hold about you, how we collect and use your data and whether we share it with other organisations. It is an essential part of our business to collect and manage client and non-client data.

Protecting your data is very important to us. We're the data controller for the purpose of data protection legislation and we're registered with the Information Commissioner's Office (ICO) which is the UK's data protection regulator. If you want to ask us for information about your data or this privacy policy, please contact the Compliance Team at Bevan House, Kettering Parkway, Kettering Venture Park, Kettering, Northamptonshire, NN15 6XR or by email at compliance@underdog.co.uk and we'll respond to you directly.

We've purposely drafted this notice to be clear and concise so it's a summary of how we collect and use your personal information. If you'd like more details about how we collect and use it, you'll find this in our website Terms of Use and with letters or documents we send to you where applicable. If you can't find the information you'd like, please contact us.

This privacy notice applies to:

• Visitors to our websites and use of cookies.
• Information we obtain about you.
• When we collect your information.
• How we use your information.
• Sharing your information.
• Where we store your personal information.
• International data transfers.
• Your rights of access to information.
• Other rights you might have.
• Changes to this policy statement.

The main situations where we may collect your data are as follows:

• When you contact us to consider a potential claim against another party arising from an accident or medical negligence. We will ask you to provide personal data to enable us to make an assessment on whether you might have a claim.
• We may collect data if you make an enquiry online via our website or by e-mail enquiry. This is needed to enable us to contact you and respond to your query.
• When you contact us by any means with queries or complaints etc.
• When you choose to complete any surveys that we may send you.

When someone visits our websites we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site.

Cookies help us to provide you with a good experience when you browse our website and allow us to improve our site. You can read more about how we use cookies and Google analytics here.

You'll give us most of the information we will hold about you; this is generally done when you communicate with us and is likely to include your name, address, e-mail address, telephone numbers.

Should we not be able to contact you after you have submitted a call back requested your data will be deleted from our system after 30 calendar days. Any data which you share with the National Accident Helpline or panel firm will be processed in line with their individual privacy policy.

All data is held in line with our retention policy and your information will always be held securely.

Data Protection legislation means we must make sure your personal information is accurate and current. Please tell us promptly if it changes in any way.

Our Services and Products

We use your information to deal with enquiries you make about our services, to make an assessment on whether you might have a claim,  to provide legal services to you, to help us improve our services, to notify you about changes to our services and for related purposes that include:

• To provide you with the information, products, and services that you request from us.
• Where applicable to pass on or make available your enquiry, with your consent, to National Accident Helpline to help them communicate with you directly and to provide their service to you.
• To provide services and information to third party marketing partners that they can use to benchmark and improve their performance, and for us to measure their quality.
• To allow you to participate in the interactive services available on our site.
• To contact you occasionally about important changes to our Privacy Notice or this policy or developments to our site or our services.
• Legal and regulatory compliance that help us fulfil our legal obligations
• Checking how happy you are with our services (including customer satisfaction questionnaires).
• To contact you via a review site, such as Trust Pilot for your views on our services. We'll seek feedback about your experience to analyse and improve our services and products.
• To contact you about whether you would like to provide a customer testimonial about our service.

If you use our claim online tool and choose 'save your progress' before completing the process, we will store your information securely on our servers.

This means you won't have to re-enter the information you've provided when returning to the Underdog website.

Where applicable, We will  share your personal information with National Accident Helpline, with your consent, so they can provide services to you.

Any information you provide to us may also be shared with and processed by our service providers, group companies, insurers and regulators.

Other group companies including NAHL Group plc provide management and support functions to us which we need so that we can provide  services to you. Sometimes we ask other companies or people to do some of our administration and/or legal work on an outsourced basis. We have a data sharing agreement with NAHL Group plc and every other provider of outsourced services we work with. All staff providing outsourced services are trained to ensure compliance with all relevant regulations. By agreeing and proceeding with using our services, you agree to this outsourcing and to us sharing information with members of the NAHL Group and any other outsourcers for this purpose.

If you have any questions or concerns, please get in contact with us using the contact details above.

If anyone buys us or any of our holding companies, then personal information about you will be transferred to the buyer. This will also be the case if instead of buying the relevant group company the buyer simply buys all or most of the business assets.

There may be occasions when we must share information (including with regulators) about you so that we comply with a legal obligation, to enforce or apply our website terms of use, other agreements or to protect the rights, property, or safety of ourselves or our customers or someone else. We will also exchange information with other companies and organisations for the purposes of fraud protection, crime prevention or detection and credit (and other) risk reduction.

All information you provide to us is stored on secure servers. We may from time to time need to store your data on third party servers or to use technical software during your matter hosted by a third party and where necessary data is held on secure cloud-based servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We do not generally process personal information outside of the European Economic Area but should this occur from time to time (for example our use of Google analytics involves some personal data being transferred to the USA) it will be done only in a way that complies with current laws and regulations.

You may obtain the information we hold about you by making a written request to us using the contact details above.

Subject to compliance with any laws and regulations, when you ask us about the information we hold on you we'll give you confirmation that your data is being processed, access to it and any other supplementary information we consider relevant to your request.

In addition to having access to your information (see above) and your right to the information set out in our privacy statements you have the rights to ask us to rectify any incorrect information about you; to delete information we hold about you; to restrict what we do with information about you; and to require us to send information we hold about you either to you (or someone you designate) in a commonly used machine readable form. Additionally, you may object to how we are using information about you and the right not to have automated decisions made about you.

The above rights are not all absolute and whether you can use one of these rights may depend on the way we obtained your information or the legal basis on which we use your personal information. More information about how and when you can exercise these rights is available from the Information Commissioners Office.

Additionally, if you have provided your consent to process information about you for any other purpose (excluding providing services), you can withdraw your consent by contacting us via the contact details above.

We are committed to protecting and respecting information about you in compliance with relevant laws and regulations and for this reason we take complaints we receive about this very seriously. Please address any concerns to us at the contact address given above for the attention of the  Compliance Team at compliance@underdog.co.uk. We encourage you to contact us directly if you have concerns about how your data is being handled, but if you are not satisfied with our response or if you prefer not to raise the issue with us you may at any time complain to the Information Commissioner's Office or one of its regional offices.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Fax: 01625 524510

This privacy notice does not cover the links within this site linking to other websites. These websites have their own privacy statements and we encourage you to read the privacy statements on the other websites you visit.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Please click here to download the privacy policy