No win no fee

A quick reply to my online application, positive and friendly call back! Thanks mattew. Much appreciated and would have no hesitation in recommending this company.

Kevin

I was very nervous making contact as I had never done so before, but Lucas was very, very kind and helpful to me and I consider him to be excellent in his approach and taking me through all the details required. I could not have asked for a more pleasant and knowledgeable person to assist me. My genuine thanks to him.

Barbara

I found the customer service excellent. The lady I spoke to was very helpful and friendly. I would definitely recommend National Accident Helpline to my friends.

Jill Boldy

caring and very empathetic, and professional

Karen

I was impressed by the friendly,quick and efficient way my report was handled. I was put in touch with an expert solicitor who lifted the bureaucratic burden off my shoulders.

Peter Venner

very helpful, promised to get things sorted quickly

Linda

Excellent friendly staff that listen and understand your situation

alex charlotte

Good communication and very helpful

Mary

Excellent service. Very quick and easy to do.and the man and lady I spoke to were very helpful and friendly 🤗

Mrs Rees

From the moment I telephoned your company I was put at ease and found it informal and I ha the highest confidence of professional assistance during my recent accident.

Timothy

Very helpfull

Lynn

First time had to contact about an accident Very professional,patient and helpful

N Brammer

The gentleman who took my details was very kind and understanding which helped me to go forward with my claim

John

the reason why I contacted your company today was to see if the accident that I had was something you could help me to try to make a claim .the responce I received was so uplifting that I realised I had spoken to someone who understood that it should not have happened thank you .

Vivian

The young lady was so help full, put the questions over so easy and she took her time with me. A good start with my accident claim thank you. Best regards ROY PULFORD

ROY PULFORD

We were very unsure about this process but the guidance and assurance given to us was excellent.

Philip Eardley

Lovely lady very understanding very helpful

Odette Watson

So very very helpful they guided me all the way through it paper etc thanks very much for all the help you gave me I really appreciated it I mean the paper work From Barbara Jeffery

Barbara

Explained well their role and asked relevant questions.

Erica Granville-edmunds

I was pleased to speak to a very nice, friendly young lady about the two surgical operations I had in 2019. She was very helpful and understanding about the situation I now find myself in. I am hopeful that the National Accident Helpline will be able to help me.

Geraldine

Spoke to two people, both of whom I found very helpful.

Daphne

So far all I have done is to make an initial enquiry. The lady I spoke to was very thorough. The telephone call lasted exactly one hour. She put me straight through to a Solicitor so I was on the phone for almost two hours. The process moved ahaed very fast.

Steohen Digby

Very helpful. Waiting to follow through to speak with a solicitor.

Anthony

I received very good response to my call. My first contact person was very helpful and friendly and explained the process clearly. The person ensured that I understood the next process of my claim.

Paulette

Massive help, bit long winded and stressfull but i guess these situations are. All in all great help, thanks

Roy

Very helpful

Doreen

They didn’t react to the two forms I filled out online, two days later, I phoned them directly, and from then on they were attentive and got the ball rolling.

Danishish

always helpful and explain what is happening in ways i understand

Margaret Chiryeal

Very helpful and patient. Good service

James

They were very helpful I would recommend them to other people

Angela

I was very satisfied with the initial handling of my complain .

LENNOX BECKLEY

Customer service advisor very efficient and sympothetic

Michelle

They listen to you and give you time to express yourself

JB

Gave me my solicitors name and contact details. Just Waiting to hear. Spoke to Very polite young man on the phone at National accident.

Jackie

I contacted the NAHL never having any experience before. The staff were very pleasant indeed . The problem I had was that a gentleman rang me in the late evening from the NAHL when I had already passed all of my information to you. It was quite disconcerting.

Joan Elizabeth

Very helpful

Daniel

Fully satisfaction

Rehana

Okay so far, form was difficult to read on my phone but that's most probably me. No problems with claim.

Mark

Friendly and helpful but seemed a bit repetitious.

Robin

Friendly, polite bug best of all straight to the point.

Tracy

i can only say that so far you have been very good and when and if my claim is successful i can rate you properly, but so far so good.

Andrew Rogers

i dont find so far that this firm is very good they advertise on tv 100% compensation when in reallity you only get 75% if your lucky

Kelvin Bagley

This is why people do not use these comanies as often, seems to be only after the larger comapnies, personally I wasn't impressed with the service, nor the manner of the solicitor when they eventually contacted myself, I would search for a company that would be willing to assist you a lot better.

John Buckley

Twice now I have been told that I would get a phone call back after 6PM as I was unavailable when they originally called and twice now they have failed. May have to use another company.

Andrew Viles

The first people who got in contact was quick and prompt not heard nothin from solicitors

Samantha Bates

Very honest very good put me straight through to the ppl that could help, ive emailed them some stuff, theyve been slow since, im going to call them tomorrow, unfortunatly this company where unable to help with the bigger oicture on my case, but im bringing it anyway. I shall be calling tomorrow, I also feel that although the clear miss diagnosis is there, my current situation may delay things a bit, but kaching idiots

Jason Gough

Was not overawed with the law firm I was referred to. Minster Law of York they wanted 35% of any compensation awarded when the Law Society quoted that the MAXIMUM is 25% across all solicitors Undoubtedly I cancelled the next morning Always ask first what percentage is taken from any award

Pamela Fitzsimons

Thanks but no one has got back to me yet 48hrs gone already.

Elizabeth Shokeye

Relatively quick and easy process. Had to tell all the details (accident, personal details) to NAH who then typed it all out and then forwarded me to a solicitors (New Law) who then proceeded to ask me all the same questions as NAH.

Ting Yeung

Need to explain in more detail

Angela

We see how you go, as I have called you by phone. Yes it was very friendly on phone but not say I was pay 45% out to the end of call.

Ian

Really professional

Steven

Empathtic and seemed to genuinely care, only time will tell.

Susan

the assessment by the customer servcie was good and considerate

M spencer

Like I said, not great as I've heard nothing back!

Scott Gomery

Although every piece of literature / advertising / information you see states that you have 3 years to make a claim for compensation after an accident that was not your fault - my claim was reject because I had waited 2 years, 6 months and 1 week to raise it. The solicitor I was referred to told me nobody would take me on with less than 6 months to the cut off (I missed this by 1 week) yet the first person I rang after your rejection has taken up the claim - very disappointing and a pure waste of time

Bernie Lamb

Was advised I had a case and a specialist solicitor will call me back within 24 hours, 3 days later still waiting!

Kelly Sleigh

After making contact and arranging a call back I was sent an email and text message saying the company had been tryign to contact me, before the arranged date and time, and had not been able to get me, but I had had no missed calls or messages from them. I then heard nothing at the arranged time which is a bit annoying as I stayed in especially to wait for the call.

Su Walker

Contacted yesterday, spent ages going through the details to be told that no-one is available to go in to my claim further but will get a call back within 2 hours.... I am still waiting!

Kate Lewis

Was contacted by National Accident Helpline with regards to a dental negligence query. Was advised during the call that "there was a chance" my claim would not qualify for "no win no fee" as I am in Scotland. After 27 minutes on the call was put through to a Scottish legal firm who advised that "no win no fee does not exist for such claims in Scotland" so I would need to pay between £500 and £1,500 of fees, which would not be refundable. Total waste of my time as I cannot afford this. I should have been advised "no win no fee is not applicable in Scotland for this type of claim". Amateurs.

Barry Foster

Although underdog took on my case they forwarded me onto colemans ctts solicitors!!! Do not use them they are useless! Absolute rip off! Going with a reputable company on tv advert you'd think you would get what's rightfully yours. They charge you 25% of your claim and also take money from your out of pocket expenses which is bang out of order! That's out of my money no one else's!!!! I repeat DO NOT USE THIS COMPANY! They are charging me atleast £1000 for their useless help! Do your research!

A l

Call centre staff are helpful.solicitor on the other hand gave mixed information I was told my case had a good chance of success so I started to gather all my medical details as requested (at a cost )for them along with statements from my colleges only to receive a letter less than a week later advising me they had now closed my case and would no longer be able to help total waste of 2 hours on the phone and money. back to square one !

James

I phone them up for a thumb injury and you guys hasn't sent me anything to do with with this clam no phone call no letter no email thanks for wasting my time

Sam

Initially satisfied, representative Solicitor's firm identified and allocated within initial telephone conversation, but when pointed out that there was a conflict of interest with said firm, encountered numerous issues. These included said firm still contacting me to have to be told of the conflict, impatient call handler (Anthony), was poor and may have used a profanity, which I suspect wasn't meant for me to overhear. Eventually spoke with a Manager, (John), who advised that the firm offered was the only suitable one available to them, based on circumstances as outlined. I'm all 3 days wasted in respect of my claim!

Kevin Murray

I have been on the phone over an hour to you answering the same questions then the solicitor had to ask a colleague a question and then was put onto another number where the phone rung for 10 minutes so I hung up you phoned me back again and asked me some of the questions again then had to ask another colleague, when you came back the information that you gave me was the complete opposite to what I told you totally useless and waste of time

Regan

Explained case in full, they then said they wanted to pursue and would go to an external solicitor, they took the case, only to drop it 3 days later as they didn’t want to take a case outside of 2 years, despite knowing all the dates involved at the start. waste of time.

Daniel Flack

Phoned up gave all the necessary details including date of accident which was just before 3 year claim period said it would be fine. Put me in touch with a firm of solicitors who said due to time limitations they could not help. Rang National Accident a Helpline back who said they were only allowed to refer me to one Solicitor but there may be others out there who could help? Complete waste of my time as I did double check at the outset if this was something they could help with.

Anon

After my initial, pleasant chat with Nick and having requested that I had a call from you between 2 and 3p.m. - thus allowing me to take my medication and have a rest - I was angry to receive a phone call from your Solicitor (whose name I could not catch even after listening x 3 times) at 12.20p.m.. Although I did not get out of bed, it disturbed my rest. I then phoned the Solicitor beck between 2p.m. and 3p.m. only to be told that she was at lunch and would call me back. Sorry but this is where I called an end to it.. Inefficiency at the start did not impress me.

Mollie Krempel

If you ad as an under dog well thanks .because I really feel like one thanks for nouthing

Ricky Dalton

I am dissappointed i was told. someone would contact me. I rang sunday. no one been in touch. I think i will take my custom else where. Mrs Stokes

Susan Stokes

i spent half an hour explaining my case to the phone opperative ,who then accepted my claim , and passed me on to a solicitor, who then swiftly told me i have left it to late to claim, my 3rd year is on the 9th of november, so in my book i,ve got just over a month to make that claim! mr r g heard 07813008119

Ramon Heard

I was called back within ten minutes of requesting a call back to the national accident helpline. My details were passed to carter Moore solicitors. Last Tuesday (21 October) I was told I would hear back from them within 24hours and as of yet, I still haven't heard back from them. Poor service indeed

Emma Williams

I spoke to a lovely gentleman who took all my details regarding a fall I had outside some public toilets and really hurt my back. I was still suffering after a month and had been to the doctors three times taking really strong pain killers (tramadol) I spent 30 mins on the phone explaining what I had done and was told I would be transferred to a firm of solicitors. I was put through and spoke to a lady who took more details and someone would come out to see me. Today I receive an email from the Solicitors saying they would not take my case any further, I am disgusted and would not bother again trying to get compensation through any claims company.

Valerie Harper

Want to take 35% of my court winnings. Disgusting

Zachariah Theodore

Unable to help!!! Don't pay attention to what you're saying.. Missed out on claiming through another company who had bad reviews but we're willing to help and actually coming out to see me at 6pm today. Thinking this company is known and recognised from tv.useless receptionist who struggles to even take down a few details, had to hang up and call back. What a waste of time!!! Thanks for nothing...

Sal

Absolutely horrific. Very quick to want to take you on board as a "customer" promising the world, returning calls and acting promptly but the instant you are handed over to their representatives Minster Law it all went downhill from there. I was a passenger in a car accident where we were struck from behind on a motorway. They have dragged the process out over the last nine months, never listen to what you tell them and have no urgency or interest whatsoever and it was always a case of me having to be the one chasing them and often ignored for weeks on end. Treat terribly by their "specialist" and even though the other party openly admitted fault and the car I was in was written off, it's taken them 9 months to submit the claim and report only to tell me that the other side haven't made an offer therefore they will not proceed further because there is no engineers report for the car that was written off and will not litigate. So despite the fact the other party admitted fault, the fact I've been to the doctors, hospital and physio on countless occasions with reports from multiple assessments with different doctors/physics, not to mention their ridiculous "specialist" plus I also allowed them access to my personal health history and they're now fobbing me off, completely useless and a waste of time. Save yourself the aggro and use somebody else. I feel like I've been scammed and for all I know they could have claimed and pocketed the claim payout. Pathetic. Never again and would not recommend them to a soul, sorry guys. Steer clear.

Mark T

I made my claim last year at first I needed to fill out lots of paperwork which I did. The last time I heard from K H Lawyers was October/November time and haven't heard a word since. I refuse to call them as they will put a charge on my claim each time you speak to them. Total waste of time and no doubt you will charge my home or car insurance for the work you have done.

Sharron Mccarthy

They employ scam solicitors that sell your details on for fraud. Just got of the the phone to them after a massive arguement with them.

Dan

I have only just received forms from the solicitor so I cannot make a decision yet.

Joan Lewis

After providing all my details, including contact information, the Solicitor advised they would contact me within 48hrs. After not receiving a call, I called them, only to be advised they sent me a letter requesting more information 😳. Why not email or call??? I certainly won't be using National Accident helpline again, a total waste of nearly a week. Very disappointed

Patrick Chambers

I called them two weeks ago and they put me through too SSB solicitors who they said they would send some paper work but they haven't bothered so I called them yesterday and they couldn't help so gave me another number to call and they gave me another number to call. Needless to say this I still have no paperwork so National accident helpline clearly deal with people who can't do their jobs so can't be trusted them selves. Try someone else people!!!!

Sarah-Jayne

They use thompsons solicitors, who i find useless because iam serverly injured and the solicitors can not be bothered to phone or email to help with my claim. Do not use thompsons of sheffield find another i am today! National put me in touch with these clowns. Nick from cumbria.

Nicholas

Very poor service, inefficient, misleading information and unprofessional, rude call handlers. I had a terrible experience with National Accident helpline. Would absolutely not recommend them and I am astonished the reviews are as positive as they are.

Holly Caddick

He was very polite but I felt he didn’t have the knowledge to handle such a complicated situation

Linda Thomas

Digby BROWN solicitors, Dundee like their Inverness offices are useless..."There is no justice in this world in or out of court." Clarence DARROW attorney at law

Andrew P KIRK

Set of cretins. At least 13 phone calls and told each on the same, that we have everything sorted through our own solicitors for them to just hand up and call the next day. Ignorant time wasters that only seem to be nice when your giving them business.

Lee