Who we've helped

Road Accident Stories

Stephen Miller from Swansea was awarded £1,000 following a car accident.

"I'd just popped out for a take-away and as I was driving home someone came out of a side turning without stopping and drove straight into me. My hand flew off the wheel and hit the window, fracturing the bone.  I was in shock when the police came and they called an ambulance to take me to hospital.  They had to give me a lift home too because I couldn't drive and I'd spent all my money on the take-away!

My wife suggested I call the National Accident Helpline and they were very good.  I was put through to a local solicitor and had no problems - he'd always ring me to keep me in the picture about what was happening and it only took a few months to settle.  I received a pay-out of £1,000 for my injury and I'm glad I made the claim because I felt I got a lot of support as well as the money. I think the law should stay as it is.  I wouldn't have been happy to pay up-front and doubt I'd have bothered claiming."

Mr Stevens, 28, Surrey, was awarded £4,980:

"A car pulled out from a side road and hit me while I was on my motorbike. This left me with back pain and whiplash, a hospital visit and some time off work. I saw an advert online and phoned the number. The call centre staff explained the claims process to me clearly, and passed my enquiry to a local solicitor. The solicitor ensured that my case was handled in a straightforward way and I was very pleased that my compensation came through in six months."

Mr Davidson, Knotty Ash, was awarded £2,000:

"I was sitting in my car at some traffic lights when a car went into the back of me, leaving me with whiplash. I looked on the internet for help and, after calling the number advertised, was referred to a local solicitor. The process was handled smoothly and efficiently and my compensation came through in six months."

David Wells, 36, Bramley, received £3,000 after a car accident:

"I had never claimed before and wasn't sure how the process would work, but everything was really straightforward. I looked online for what to do after a car went into the back of me. I was stationary at a red light, and ended up going to hospital with whiplash. From my first conversation with the helpful advisor, through to receiving the compensation, it was an easy process. My case was handled by a local and well-regarded solicitor, which helped to make everything straightforward."

Nigel Hooper, 27 , Hampshire, was awarded £1,400 after a road accident:

"I was really chuffed with the service I received and the solicitor was brilliant. I called the National Accident Helpline after seeing the TV advert and had a locally based Solicitor over straight away who kept me in the loop and answered all my questions. I even recommended National Accident Helpline to my friend who is receiving a great service too."

Pete, Kent, received £8,000 after a bike accident:

"I was happy with the service and found it very straightforward. I rang National Accident Helpline and was put through to a specialist. The solicitor was organized, gave me good advice and there was always good communication between us. I never expected the process to be so quick and simple. After a bike accident the compensation I received helped pay for a new bike and physiotherapy. If I knew anyone who had an accident I would recommend National Accident Helpline."

Paul Jones, 25, Yorkshire, received £1,700 when he was injured as a passenger:

"I injured my neck when the car I was a passenger in went into the back of another car. When I called the number on the TV advert an advisor listened to my circumstances and arranged for a local lawyer to take things forward. They kept me up to date and I was pleased to end up with £1,700 compensation."

Mr Young was awarded £1,250 after a car accident:

"A colleague and I were on our way to work and pulling onto a roundabout when a car coming from a slip road hit us from behind, jolting us and damaging our car. My colleague had panic attacks and we spent the next few hours being checked out in hospital for whiplash. We filled in our company insurance forms for the car repairs but decided not to go with that insurer for our injury claim. I knew other people who had had accidents and gone to that insurer with their injury but then found themselves waiting two or three years for anything to happen. I phoned National Accident Helpline about my whiplash and my call was answered helpfully. I was then put in contact with the right lawyer for me, who kept me informed of what was happening with the case and settled it in two months."