National Accident Helpline's policy against cold calling and cold texting

It's come to our attention that unfortunately, some people have received cold calls or cold texts from people claiming to be associated with National Accident Helpline.

National Accident Helpline never cold calls or cold texts anyone. This is an important part of our business ethics - we only help genuine claimants, we never cold call or cold text anyone, and if you do make a personal injury claim with us, we never give any of your personal details to other organisations unless you tell us we can.

We take a firm stance against cold calling and cold texting and report offenders to the relevant authorities as a matter of urgency. If you receive cold calls or cold texts from someone claiming to be National Accident Helpline, we would ask you to send details including the phone number used (if not withheld), the times and dates of calls, the frequency of calls, and anything else you think relevant to feedback@nahl.co.uk.

To read more about what makes us different, read our customer charter.